Working with a managed IT service provider may feel like another number on the hotline. This is unacceptable. The following IT support companies typically serve customers in this way:
- National Contact Center
- Virtual IT support
- Outsourcing company
Managed IT services providers need to provide responsive customer service on and off the phone. Customer service-focused companies need to move to locally managed IT providers that focus on their customers as customers.
The stylish touch of a local IT company is unmatched. In the local area, small businesses run onsite businesses and can get to know your company well, perhaps even face-to-face. Knowing people and IT networks is the key to fast-acting IT solutions.
Here are four things you can trust from your local IT support company:
Fast response time when most needed
Listening to endless auto-call commands and music can be frustrating when relaying support calls somewhere in the world.
Local IT support companies prioritize responsiveness and customer service because success depends on it. For you, it means that humans answer the phone, wait for less, and resolve faster.
If your local IT support company is unable to reduce downtime or resolve support tickets quickly, they will be out of business. Rapid correction is an advantage of choosing a local IT company at the expense of competition between countries (or the world) or virtual service providers.
Locally managed IT service providers provide faster, more responsive services in the event of a geographically relevant emergency. For example, imagine:
- A complete power outage causes a network failure (your earnings are at stake)
- Bad weather damages the physical data center (data needs to be recovered)
In such cases, your local IT company will sympathize with you and respond faster than your broader partner. Because they can also be affected. They try to find workarounds in case of operational impacts, such as contacting local utilities or internet providers to help restore service. In the long run, they are more likely to create emergency game plans, protecting your business from future disasters.
Regular on-site check at your convenience
Not all IT work can or must be done by default. Having an IT support company in your office can be important (device settings, desk movement, etc.). Since they are in the area, a local IT service company can perform physical maintenance on site. Non-local IT support companies must perform all work remotely.
Onsite IT visits also allow IT, providers, to create a detailed inventory of legacy technologies. IT providers know your technology so they can identify hardware configuration issues that need to be fixed and schedule upgrades.
Good communication with employees
This technology works best when it is configured with the business (and people) in mind. If your IT support company can operate on your site, the following will occur:
- Basic IT support needs
Unlike non-local companies, local IT support works in offices and teams. Local IT support companies need to be an integral part of the team, knowing the technology set up in every meeting room and how to interact with employees when servicing devices.
As part of a team, IT companies discover ways to bring IT services to the characteristics and culture of the workplace. This allows for more proactive problem solving and team collaboration.
Reduction of average cost of IT services
Many companies choose to outsource to external or virtual enterprises because IT services are “cheap”. Local IT providers often have higher rates and more expensive packages. However, partnering with a local IT company can reduce IT costs and provide more value than a patch relationship with a long-distance relationship IT provider.
Local IT providers help save IT costs by proposing technology solutions that meet current and future business goals. They have a better understanding of your business, so they can recommend technology investments that will save you money in the future. For example, you may be advised to invest in a cloud solution instead of buying an expensive physical server.
Choose the right size for your local IT support company
Even if you choose a local IT company, you need to choose a company that is the right size for your business. Small IT support providers that cannot handle several support calls at the same time may not respond as they would a non-local company. This may only be suitable for one-time repairs or custom work.
A good service provider ensures that all employees are aware of how to use the system. Most importantly, when looking for a service provider, you need to make sure that you are licensed by the relevant authorities and have the necessary experience. To start your search, you can use the Internet as a way to find an IT support service provider that can meet all your needs. Before making a final decision, you need to do good basic research on your service provider. Checking references from others who have used similar services from your service provider will give you feedback on the strengths and weaknesses you can expect from them.